Application Support Analyst – e-commerce - £40-45k – Central London

Location: Central London
Job Type: Permanent
Industry: Technology
Reference: BH-1212-6
Salary: £40000 - £45000 per annum
Job Published: January 22, 2020 17:40
An excellent opportunity has arisen for an Application Support Analyst to join a leading European E-commerce organisation based in Central London. The Application Support Analyst will be responsible for providing adequate end user assistance and technical troubleshooting to their live, critical internal systems. 
They're systems are primarily hosted in the cloud so they require a person with excellent experience in a cloud-based applications and previous experience of working alongside a development team (ideally Agile). The ideal candidate will have knowledfe of cloud based systems and is familiar with coding languages (i.e. JavaScript and Python). 

Key responsibilities of the role:

  • Deliver a high-quality user application ecosystem
  • Ensure seamless transaction of application modifications
  • Ensure a thorough knowledge of ecosystem applications and keep up to date with the technologies supporting this
  • Review Service Levels as well as KPIs ensuring that the team are up to date are reinforcing them.
  • Working within cross functional teams such as 3rd party vendors as part of incident resolution
  • Provide extended office hours support on a shift rotation basis (with an on-call allowance of an additional 2k)
Key experience required:

  • Application support experience in eCommerce, retail or travel industry preferred
  • Supporting cloud-based applications and some knowledge of coding languages (JavaScript knowledge would be ideal) 
  • Experience with Agile and ITIL processes 
  • Knowledge of debugging APIs, (knowledge of SoapUI and Postman API would be ideal) 
  • Proven capability of on-boarding new business and applications with an organised approach
The Application Support Analyst will join an extremely talented team and a chance to joina brand with one of Europe’s highest revenue generating sites. The salary on offer is between £40-£45k with an exceptional benefits package.

If you have the required experience, please apply.