Business Process Analyst – Electric Vehicle Charging - £60k Plus Excellent Package

Location: London
Job Type: Permanent
Industry: Technology | Change & Transformation | Professional Services
Reference: BH-2863
Salary: £60000 per hour, Benefits: Fantastic corporate package
Job Published: May 12, 2022 09:37
Global Energy Provider now require a Business Process Analyst to be responsible for process mapping of electric vehicle charging operations globally.

The Business Analyst will be accountable for collating end-to-end processes of current state electric vehicle charging operations.

This talented Business process analyst will work closely with product managers, product owners and all workstream subject matter experts to develop and manage the processes in relation to user stories and product backlog.
What you will be doing:
  • Responsible for end-to-end process mapping for each of the EV home charging operations including Customer Support, Logistics, Installation, Chargepoint Operations, Marketing & Sales and Billing
  • Work closely with Product Managers, Product Owners and all Workstream subject matter experts to develop and manage the processes needed for the plan and to update the product backlog and user stories for the development teams
  • Support user story refinement for the digital platforms for Home customers, bringing the business needs and process end-to-end knowledge to enable fully functional digital features
  • Provide customer insights, competitor insights and business insights to support the Product Manager and delivery teams to make informed decisions to move the delivery forward balancing technical requirements versus implementation complexity and customer priorities
  • Enable Commercial Analysis, KPI measurements and end-to-end project implementation needs
  • Implement continuous improvement projects in UK and Germany to support the Home Charge Business to its OKRs.
  • Support global strategy, roadmap prioritisation and global home charge project implementation
What they need from you:
  • Experience in process mapping and business analysis within cross-functional teams
  • Educated to a Degree level
  • Experience in a fast paced, ambiguous environment
  • Knowledge of EV charging and eMobility highly desirable
  • Experience working in an Agile environment.
  • You will demonstrate initiative, resilience, and a willingness to adapt.
  • Strong project management, communication and influencing skills
  • Structured and logical thinking to solve complex problems.
What they can offer you:
  • A diverse and inclusive culture
  • Great work-life balance
  • Tremendous learning and development opportunities
  • Fantastic benefits package
The role comes with a basic salary of up to £60,000 with a fantastic benefits package. This is a hybrid role with 2-3 days in their London office (Oxford Circus) and the rest working from home.