Salesforce Administrator – Ecommerce/Travel – 6-month contract - £450 p/d (Outside IR35)

Location: London
Job Type: Temporary
Industry: Technology
Reference: BH-2912
Salary: £450 per day
Job Published: June 07, 2022 11:17
A leading Ecommerce client now required a Senior Salesforce Administrator to oversee an implementation of a Salesforce database within a business-critical merger.

The role revolves around supporting company operations with a particular focus on the contact centre and collaborating with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.

This is a fantastic opportunity to become an integral part of an award-winning Ecommerce company leading in the travel sector.

What you will be doing:
•       Responsible for configuration, design, functionality, and end-user support of the Salesforce.com platform.
•       Configure and maintain custom objects, record types, fields, page layouts, formulas etc. within Salesforce.com
•       Maintain user roles and profiles, security settings, access settings etc.
•       Establish and implement change control and best practices with regards to system maintenance.
•       Release management for Salesforce pipeline of work, following Agile methodology.
•       Engage with business stakeholders with a focus on the contact centre.
•       Collaborate with the contact centre (CRM Marketing and other business stakeholders).
•       Manage data imports, database de-duping and clean-up.

About you:
•       Exceptional technical, analytical, and problem-solving skills and be comfortable interacting with all levels of the organisation.
•       Service cloud and Lightning user interface experience.
•       Strong contact centre/Customer Service orientation.
•       Demonstrated experience developing custom objects, workflows, validation rules, and triggers in SFDC.
•       SFDC Administration Certification.
•       Strong understanding of data structures and data modelling.
•       Passionate about Salesforce with a strong hands-on work ethic.  
•       Ability to identify areas for process improvement and recommend/implement solutions.

The role consists of an initial 6-month contract at a daily rate of £450 p/d outside of IR35. In terms of office location, the role is based in Kings Cross and requires 1-2 days on site and the rest working from home.

If you are an experienced Salesforce Administrator, please apply.