Service Delivery Manager – St Albans – Competitive salary + benefits

Location: St Albans
Job Type: Permanent
Industry: Technology
Reference: BH-1401
Salary: Competitive
Job Published: February 14, 2020 15:55
Service Delivery Manager – St Albans – competitive salary + Benefits.

A large utilities company need a service delivery manager to supervise the IT department. The ideal candidate will have previous experience in a service delivery role.
This role will be suitable for a personable person with great leadership abilities. Someone who has previously managed a team, is able to build and sustain relationships. This is a people facing position, thus someone with fantastic communication skills both written and verbal is essential.

Specific Requirements:

  • Previous experience as a service delivery manager
  • IT background imperative
  • Great written and verbal communication
  • Previous experience in a leadership/mentoring role
  • ITIL qualified
  • Ability to work and deliver to tight deadlines
  • Great organisational skills
  • Previous experience in a customer facing role.
  • Critical and out of the box thinker
  • Supply IT service evaluation on performance
  • Great stakeholder engagement
  • Look for service improvements in the business and find methods of implementation.
Required Duties:
  • Support the IT service desk
  • Maintain a structured approach to the technical support team
  • Build a strong understanding of projects that influence your service area
  • Deliver presentations
  • Ensure that technology in meeting rooms is maintained to high standards
  • Be representative for the IT department
  • Collaboratively work with IT management to improve the current software
 
This role is based in St Albans with a fantastic reputable company. Offers a competitive salary + a great benefits package.