Service Incident & Problem Manager - £70k + excellent package

Location: London
Job Type: Permanent
Industry: Technology | Change & Transformation | Professional Services
Reference: BH-2871
Salary: £70000 per annum
Job Published: May 16, 2022 16:50
Service Incident & Problem Manager - £70k + excellent package
 
Our client, a specialty insurance firm now require a Service Incident and Problem Manager to join their team as the business is undertaking a technological transformation to improve and support business goals and improvement strategies.
 
The Service Incident and Problem Manager will play a crucial contribution to the business transformation, you will be required to integrate ITSM capabilities into a modern framework to drive continual operational excellence.
 
As a part of the team your aim will be to reduce incidents and risks, identify opportunities for process efficiencies and cost reduction service.
The ideal Service Incident and Problem Manager will have the following skills:
  • Working on incident, problem, request management and continual improvement processes
  • Conducting event analysis, applying ITIL framework where necessary
  • Document and report recovery actions, conduct post – event analysis, leveraging the ITIL problem management process
  • Manage the MIR process for Major Incidents within agreed SLA to drive identification and resolution of cause to prevent incident recurrence
  • Design, own and manage Continuous Improvement Plans – with improvement targets, benefits and a Continuous Improvement report
  • Advanced interpersonal skills, building relationships and engagements with senior leadership in operational and strategic discussions
  • 5+ years of working with ITIL – major incident, problem, request management and continual service improvement processes
  • Experience with ServiceNow
 
Basic Salary: £70k + excellent package
This is a hybrid role that requires you to in their London office 2-3 days a week.