Service Support Analyst

Location: Southampton
Job Type: Temporary
Industry: Technology
Reference: BH-2422
Salary: £160 per day
Job Published: November 11, 2021 10:21
Service Support Analyst / Southampton / £160 pd inside IR35
Service Support Analyst wanted by IT Technology & Digital company to take ownership of incidents, requests and small projects from first contact to final resolution or escalation.
The Service Support Analyst will provide first line support of incidents service requests and alerts and have a consistent approach when handling calls and emails to the service desk.
Key skills and experience required:
  • Active Directory
  • Exposure to Office 365 administration and support experience
  • Microsoft Window 10
  • Networking and telephony – basic network troubleshooting
  • Experience of use of an IT ticketing system
  • Worked in a team environment and can demonstrate team working skills
  • Excellent customer service skills
This role is paying up to £160 p/d inside IR35. The role offers a hybrid working environment.