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Service Incident & Problem Manager - £70k + excellent package

London £70000 per annum 7 days ago

Service Incident & Problem Manager - £70k + excellent package   Our client, a specialty insurance firm now require a Service Incident and Problem Manager to join their team as the business is undertaking a technological transformation to improve and support business goals and improvement strategies.   The Service Incident and Problem Manager will play a crucial contribution to the business transformation, you will be required to integrate ITSM capabilities into a modern framework to drive continual operational excellence.   As a part of the team your aim will be to reduce incidents and risks, identify opportunities for process efficiencies and cost reduction service. The ideal Service Incident and Problem Manager will have the following skills: Working on incident, problem, request management and continual improvement processes Conducting event analysis, applying ITIL framework where necessary Document and report recovery actions, conduct post – event analysis, leveraging the ITIL problem management process Manage the MIR process for Major Incidents within agreed SLA to drive identification and resolution of cause to prevent incident recurrence Design, own and manage Continuous Improvement Plans – with improvement targets, benefits and a Continuous Improvement report Advanced interpersonal skills, building relationships and engagements with senior leadership in operational and strategic discussions 5+ years of working with ITIL – major incident, problem, request management and continual service improvement processes Experience with ServiceNow   Basic Salary: £70k + excellent package This is a hybrid role that requires you to in their London office 2-3 days a week.

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Service Manager – London - £60k + Excellent Package

London £60000 per annum 7 days ago

Service Manager – London - £60k + Excellent Package   Our client, a specialty insurance firm now require a Service Manager to join their team and to take control of their services, through managing business expectations and resolving service issues.   The Service Manager will be responsible for delivering services to internal and external stakeholders, tracking service metrics and understand the business relationships in order support the groups.   As the Service Manager you should be aware of the importance of business goals, thriving to achieve them though maintaining a high performing service and communication of outages regarding business impact and technical complexity to maintain stability.   The ideal Service Manager will have the following: Ability to identify and resolve Service Risks, ensuring actions are taken towards improving and protecting the service Experience working on ITIL process environment Excellent communication skills – ability to communicate with various audiences, including internal and external third-party teams and stakeholders A can-do attitude, ability to adapt to new technologies and procedures Strong understanding of policy, claims and complaint management Understanding of industry standard technologies and infrastructure such as: networking, cloud storage, databases Previous experience in an insurance field   Basic Salary: 60k + excellent package This is a hybrid role that requires you to in their London office 2-3 days a week.   If you are a Service Manager with the focus and drive to improve the business’ best practice, please apply.

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Commercial Finance Analyst – Ecommerce/Ticketing – 65k Plus Package – Islington (London)

London £65000 per annum 5 days ago

Commercial Finance Analyst required for one of the world’s leading ticketing companies to support the efficient investment of tech resources as well as assist with risk analysis. The Commercial Finance Analyst will join the Technology strategy, Planning and Risk team to optimize investment, deliver incremental value, unlock cost savings and increase flexibility within the department. This tremendous opportunity allows you to become an integral part of the tech division within this global organization. This Talented Commercial Finance Analyst will be responsible for internal tech performance reporting, keeping division P&L’s up to date and supporting the wider tech team/finance divisions.   What you will be doing - Own the tech division P&L reporting, create reports, draw insight data, and guide tech leads to ensure commercial thinking and investment aligned with our business strategy. Monitors division tracking against budgets and identify ways to meet target through offering constructive opportunities for business/financial improvements Support tech divisions in defining the division KPIs and OKRs, tracking the success of their strategies and understand the key drivers of change. Be responsible for the monthly Tech KPI report for our CTO, ensuring the data is relevant, timely and accurate. Play a central role in the annual budget and quarterly tech planning process Support the wider technology teams with commercial value and guidance, bringing substance into the decision-making process.   What you will need:   Proven experience in an Analyst role with high level of attention to detail Experience in financial modelling, capacity planning and detailed data analysis Excellent organisational skills, be able to prioritise tasks and manage expectations Financial analysis and/or accounting experience Practical experience supporting key projects, initiatives, and processes with a focus on continual speed, flexibility, and efficiency improvements. Be able to present technical data in an articulate and compelling way for a broader audience Extremely competent using Microsoft Office, specifically advanced Excel (pivot tables, macros, vlookups, complex formula) and PowerPoint   This opportunity provides a basic salary of up to 65k with very good additional benefits. The role also consists of hybrid working with 1-2 days per week in the Islington office and the rest working from home. If you are an experienced Commercial Finance Analyst looking for new opportunities, please apply.  

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Ventula Consulting was formed in 2013 to connect ambitious digital talent with the organisations that are changing the world as we know it. 

Harnessing advanced search technology and digital attraction techniques, Ventula are leaders in highly personalised recruitment strategy. Our approach is always evolving, as we leverage the latest innovations in the field. But at the centre of what we do are the amazing clients and candidates who drive the world we work in. 

We provide recruitment expertise, wherever and whenever you need it. From permanent team members to temporary consultants, who can plug in and support your organisation at a moment’s notice. We become part of your talent team – shouting about your brand and benefits to attract the best candidates around. 

For candidates, we become your career champions. Getting to know who you are to connect you with those roles where you can truly make your mark. Our exceptional team are your expert partners, passionate about your ongoing success.  

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Testimonials

​“Ventula Consulting have been an invaluable recruitment partner to us over the past 2 years. They have supplied a large volume of contract workers across Technology, Business Change, Compliance and Data Analytics during this time. Ventula’s account managers understand our business very well and go to great lengths to find the most suitable candidates I would recommend Ventula as a supplier of contract resource without hesitation”​

- Head of Recruitment

​“Ventula have been a great tactical and strategic recruitment partner for us. They have played a key part in building our core Digital products by providing the right people, for the right job, at the right price. The Team at Ventula are proactive, have good listening skills and they go the extra mile to understand their busy clients. Keep up the good work” ​

- Senior Development Manager

I have worked with Rachel in sourcing and recruiting for 10+ years.  In this time she has been a strong, instrumental figure in filling my skill and capability gaps for both permanent and contract roles that were difficult to source through other large scale organisations.She was able to do this through her ability to understand my needs accurately and then source and match these needs.  This coupled with her tenacity to progress with pace and determination to meet my requirements...read more

- Senior Programme Manager
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Meet the Team

The Ventula team has extensive hands-on experience in the four recruitment services it works in. We share a common goal to provide an industry leading level of service which delivers results.

The Ventula team has extensive hands-on experience in the four recruitment services it works in. We share a common goal to provide an industry leading level of service which delivers results.

Andrew Shaw - Founding Director

With more than a decade of experience with one of the UK’s leading recruitment firms, Andrew understands the tech talent market inside and out. Alongside co-founder, Tom Breese, he has led technology recruitment campaigns for some of the world’s leading organisations and put together teams for groundbreaking start-ups.Andrew is passionate about new technology and exploring the latest tools to improve candidate attraction. Outside of the office, you’ll usually find him on the tennis or squash courts.​

Thomas Breese - Founding Director

Co-founder of Ventula, Tom has over a decade of experience recruiting across the full spectrum of the UK tech market. With a reputation for forging strong relationships and delivering exceptional results, Tom has led recruitment campaigns for clients across the digital spectrum, from blue-chip companies to innovative technology start-ups. When he isn’t discovering incredible talent, Tom can often be found exploring the English countryside on his bike or trying to improve his tennis skills. ​

Christian Kenny - Director - Technology Contracts

Christian has spent nearly a decade working in IT and Business Change recruitment. His hands-on approach and commitment to doing everything possible to support his candidates and clients have seen him deliver successful hires at every level. For Christian, there is no brief too challenging and no detail too small to overlook. He has supported a huge range of tech-focused companies from start-ups to FTSE 100 organisations. Christian’s passion outside of tech talent is football, whether on the pitch himself or cheering on his beloved Liverpool FC. ​

James Mackie - Director - Change & Transformation

Since 2010, James has been connecting leading clients in the Financial Services, Retail and Professional Services sector with IT, Analytics and Business Change professionals across the UK. With an extensive client management and resourcing background, James is responsible for the Permanent recruitment teams at Ventula. Outside of recruitment, James is a talented horseman who once considered a career as a jockey. He remains an avid follower of horse racing and other sports, including rugby, football, and golf. ​

Tom Couchman - Finance Director

​Tom joined the Ventula team in 2018 and is a qualified accountant with almost 20 years experience both in practice and industry. A former professional pool champion, when he’s not crunching numbers or looking after our contractors, Tom can often be found enjoying a round or two on the golf course.

Jon Hitchenor - Non Executive Director

​Jon has worked in the recruitment sector for more than 35 years and has been personally responsible for the development of several highly successful sales teams and the hiring of over 750 staff.Jon joined the team in 2018 as Non-Executive Director and offers strategic direction, coaching and mentoring of the Ventula team. When he’s not helping businesses grow, Jon can be found climbing mountains or walking in the Lake District.

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